💳📱 Blocking and unblocking your card via Mobile Banking (available 24/7)
🔒 Block card
- From the main screen of the app, you can block your card in two ways:
- Tap Block card, select the desired card and confirm the action by tapping Block again.
- Select a card from the quick section (e.g. 1 linked card), then tap Block and confirm the action.
- Alternatively, go to the Accounts and cards menu, access the Cards section, select the desired card and tap Block.
- The card will be blocked instantly.
🔓 Unblock card
- From the main screen of the app, select the blocked linked card, then tap Unblock.
- From the Accounts and cards menu, access the Cards section.
- Select the blocked card, then tap Unblock.
- The card will be unblocked instantly.
IMPORTANT: The card can only be unblocked using biometrics or a security code. Unblocking is available only for cards temporarily blocked from the app.
💳💻 Card blocking and unblocking via ProBanking (available 24/7)
🔒 Block card
- Open ProBanking.
- Go to: Menu → Accounts → Account Details → Card Details.
- Tap the red lock next to the desired card.
- Choose the type of block: Temporary or Permanent.
- Tap Block Card.
🔓 Unblock card
- Open ProBanking.
- Go to: Menu → Accounts → Account Details → Card Details.
- Tap the white lock next to the blocked card.
- Tap Unblock Card.
- For individuals: open the ProCredit Bank Moldova mobile app and confirm the unblocking.
- For legal entities: enter the requested confirmation method.
Note: You can only unblock cards that you temporarily blocked yourself. Cards blocked permanently or by the bank require contacting the bank.
When you CANNOT unblock your card yourself – call the Contact Center immediately!
- Incorrect PIN entered 3 times → card automatically blocked
- Suspicious transactions detected → security block by the bank
- Block previously requested by you via call center or branch → unblocking can only be done by an operator
Essential security measures
ProCredit Bank places the highest priority on the security of its customers, both online and offline. In the context of the increasing number of phishing attacks targeting bank customers, we remind you of several essential precautionary measures:
- To access the ProBanking online service, manually enter the bank's website in your browser: www.procreditbank.md, then click the ProBanking button or type directly eba.procreditbank.md.
- For faster access, you can save this page in your browser’s “Favorites” section.
- Avoid messages from suspicious sources that prompt you to access eba.procreditbank.md or procreditbank.md. These may contain unusual offers, prizes, or urgent requests to update your personal data.
- For safety, access the official page www.procreditbank.md only from emails sent directly by ProCredit Bank Moldova. The bank NEVER sends links via SMS!
- The ProCredit Bank Moldova mobile app can be downloaded free of charge only from Google Play (for Android) or App Store (for iOS).
We are continuously committed to the security of your data. If you suspect a phishing attempt or any other fraudulent activity, contact the ProCredit Bank Moldova Contact Center immediately:
Working hours: Monday – Friday, 08:00 – 18:00, Saturday, Sunday and public holidays: 09:00 – 18:00
Phone numbers: 0800 000 10 (for national calls) or +373 22 27 07 07 (for international calls)
