SAFE CARD BLOCKING AND UNBLOCKING – 24/7
Manage your card quickly and securely – learn how you can block or unblock a card online, in just a few simple steps, directly from Mobile Banking or Internet Banking, without needing to visit the bank.
💳📱 Blocking and unblocking your card via Mobile Banking (available 24/7)
🔒 Card blocking
- Open the Mobile Banking app.
- Go to the Cards section.
- Select the desired card.
- Tap Block card.
- Your card will be blocked instantly.
🔓 Card unblocking
- Open the Mobile Banking app.
- Go to the Cards section.
- Select the card you blocked earlier.
- Tap Unblock card (or Activate card).
- Your card will be unblocked instantly.
Note: Unblocking is only possible if you temporarily blocked the card through the app.
💳💻 Blocarea și deblocarea cardului prin ProBanking (disponibil 24/7)
🔒 Blocare card
- Accesează ProBanking.
- Navighează la: Meniu → Conturi → Detalii Conturi → Detalii Card.
- Apasă pe lacătul roșu de lângă cardul dorit.
- Alege tipul de blocare: Temporar sau Permanent.
- Apasă butonul Blocare Card.
🔓 Deblocare card
- Accesează ProBanking.
- Navighează la: Meniu → Conturi → Detalii Conturi → Detalii Card.
- Apasă pe lacătul alb de lângă cardul blocat.
- Introdu parola și codul SMS primit.
- Apasă Deblochează Card pentru finalizare.
Notă: Poți debloca doar cardurile blocate temporar de tine. Cardurile blocate permanent sau de bancă necesită contactarea băncii.
When you CANNOT unblock your card yourself – call the Contact Center immediately!
- Incorrect PIN entered 3 times → card automatically blocked
- Suspicious transactions detected → security block by the bank
- Block previously requested by you via call center or branch → unblocking can only be done by an operator
Essential security measures
ProCredit Bank places the highest priority on the security of its customers, both online and offline. In the context of the increasing number of phishing attacks targeting bank customers, we remind you of several essential precautionary measures:
- To access the ProBanking online service, manually enter the bank's website in your browser: www.procreditbank.md, then click the ProBanking button or type directly eba.procreditbank.md.
- For faster access, you can save this page in your browser’s “Favorites” section.
- Avoid messages from suspicious sources that prompt you to access eba.procreditbank.md or procreditbank.md. These may contain unusual offers, prizes, or urgent requests to update your personal data.
- For safety, access the official page www.procreditbank.md only from emails sent directly by ProCredit Bank Moldova. The bank NEVER sends links via SMS!
- The ProCredit Bank Moldova mobile app can be downloaded free of charge only from Google Play (for Android) or App Store (for iOS).
We are continuously committed to the security of your data. If you suspect a phishing attempt or any other fraudulent activity, contact the ProCredit Bank Moldova Contact Center immediately:
Working hours: Monday – Friday, 08:00 – 18:00 (except public holidays)
Phone numbers: 0800 000 10 (for national calls) or +373 22 27 07 07 (for international calls)
Do you have a question?
Call: 0800 000 10
For international calls:
+373 22 27 07 07
mda.office@procredit-group.com
Working hours:
Monday – Friday, 08:00 - 18:00
Except public holidays.