ProCredit Bank

ProCredit Bank

0800 000 10 Contact Centre

+373 22 27 07 07 for international calls

Legal address: bd. Ștefan cel Mare și Sfânt, nr. 65, office 901, MD-2001, Chișinău, Republic of Moldova

 

 

3D Secure service

3D Secure is a service designed according to international standards for safe card operations performed via the Internet. To ensure the safety of online payments with a Visa card, Visa International has developed a security procedure based on the 3D Secure model, called Verified by VISA.

 

 Benefits of 3D Secure:

• Payment is not made until the cardholder enters a password
• Using the card online does not require specialised hardware or software installation; you only need Internet access
• Secure transmission of payment data during online purchases
• The cardholder is the only person who knows the password for online purchases
• Only the cardholder is able to authorise online payments on sites supporting Verified by VISA
• The highest level of security against inappropriate or unauthorised card usage

 

To use this service and ensure additional control you need to:

1.Choose the products or services you intend to buy and select the “payment by card” option

2. Enter the required data in the payment section of the site and submit your data to enable payment processing
3. If the site supports the Verified by VISA service, a window will appear. You will need to enter the following information: 

  • PIN – your personal identification number
  • Issue date of your identity card valid in the banking system
  • Date of birth of the cardholder – year/month/day
  • Card expiration date (year/month) (please see the example below)

4. When the data you have entered is confirmed, a window containing basic transaction data appears, where you will be required to create a password and memorise it. You will be required to enter this password every time you make an online payment with your card on a secure site (please see the example below).

5. After you have checked all the details of the operation, confirmed the password and pressed the Submit button, the payment will be executed.

Instructions for further payments on secure sites after a card has been registered in the 3D secure system:
1. Choose the products or services you intend to buy and select the “payment by card” option.
2. Enter the required data in the payment section of the site and submit your data to enable payment processing.
3. When the information you have entered is confirmed, a window showing basic transaction data will appear, and you will be required to enter the password you created earlier (please see the example below). 




4. After you have checked all the details of the operation, entered the password and pressed the Submit button, the payment will be executed.

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 Important!

  • During the password activation procedure, the form that you complete is generated by the bank, not the online shop, and your answers are transmitted via a secure connection channel.
  • To make sure the connection is secure, please, pay attention to the following:
     

1. The web address starts with «https://» (unsecured addresses start with «http://»).
2. A green padlock appears next to the web address, as in this example: 

3.The password activation form shows the “ProCredit Bank” and “Verified by VISA” logos. 

 

 

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Useful information about passwords:

• Use a combination of letters, numbers and symbols to create a password (but note that the space and the special symbols & > < , cannot be used). The password must contain at least 8 characters. Please pay attention to the fact that the system is sensitive to upper and lower case, i.e. “a” and “A” are different characters.
• The password for the Verified by VISA service is created during the first purchase operation you perform on a secure site. Secure sites display the Verified by VISA logo.
• For assistance during the identity confirmation procedure, please contact ProCredit Bank Call Center at 0800 000 10, Monday to Friday, 9 AM – 6 PM.
• If you forget your password or enter a wrong one 3 times, you can create a new one by following the link  


• If you are not sure that your password is secure and would like to change it, please follow the link https://acs.quipugmbh.com/

• Memorise your password to be able to perform payments on sites supporting 3D Secure.