The development-oriented ProCredit Bank is committed to maintaining high ethical standards with regard to its business activities and their impact on the environment and the social environment of the bank.
All employees and managers of the ProCredit Bank, as well as our customers, business partners and the general public, bear the responsibility for noticing and clearly addressing illegal, fraudulent or unethical behaviour.
The procedure regarding the mechanisms for resolving complaints filed by consumers within B.C."ProCredit Bank" S.A. can be seen here.
The supervisory and control authority in the field of consumer rights for financial services is the National Comission for Financial Markets (NCFM). The consumer has the right to file a petition with the CNPF when they are not satisfied with the Bank’s response/decision. Phone: 022 85 95 95 (Monday - Friday 08:30 - 17:30). For more details, please access the link.
